Returns & Exchanges
At The House of Rare, we strive to ensure you are completely satisfied with your purchase. If a garment doesn't meet your expectations, you can return or exchange it within 15 days of delivery provided it is in its original, unworn condition.
Initiate Request
Visit our Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Check Preparation
Ensure all original tags, packaging, and invoices are intact, as our team will perform a brief inspection upon pickup.
Schedule Pickup
Once your request is approved, a courier partner will be dispatched to your location within 48 hours to collect the package.
Refund Processing
After the item reaches our warehouse and passes quality control, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing